At Reeya Designers, we take great care in delivering high-quality products to our customers. As most of our items are exclusive or made-to-order, we follow a limited return policy. Please read the details carefully before placing your order.

1. Returns & Refund Eligibility

We do not offer general returns or refunds once a product is delivered.

However, returns or replacements may be considered only in the following cases:

• You receive a damaged product
• You receive an incorrect item

2. Reporting an Issue

To request a return or replacement:

• Contact us within 24–48 hours of delivery
• Share clear photos and an unboxing video as proof

Requests without proper proof or after the given time frame may not be accepted.

Exchange requests must be submitted within 5 days of receiving your order via WhatsApp.

Each order can only be exchanged once. If a customer wishes to return the exchanged item, a credit note will be issued and Shipping Chargers(EXTRA)

3. Non-Returnable Items

The following are not eligible for return or refund:

• Products purchased during sales or promotions
• Items with minor color or design variations
• Products that have been used, worn, or washed

4. Product Variations

• Slight differences in color, fabric, or embroidery may occur due to lighting, photography, or screen settings
• These are natural and not considered defects

5. Delivery of Exchanges

Exchange or replacement items will be delivered to the same address as the original order.

6. Product Exchange Rules

• Different Size: Exchange for the same design in a different size at no extra cost.
• Higher Value Item: Pay the difference.
• Lower Value Item: Receive a credit note.
• One Item at a Time: Only one product can be exchanged per request.
• Custom Orders: Only eligible for size adjustments or corrections.

7. Order Cancellation

• Orders can only be cancelled before they are processed or shipped
• Once dispatched, cancellation requests will not be accepted

8. Refund Process (If Applicable)

• Approved refunds (in eligible cases only) will be processed within 5–7 business days
• Refunds will be issued via the original payment method

9. Our Responsibility

Reeya Designers ensures:

• Quality checks before dispatch
• Secure packaging of all products

However, we are not responsible for:

• Delays caused by courier services
• Minor variations in product appearance

10. Policy Updates

Reeya Designers reserves the right to modify this policy at any time without prior notice.

11. Contact Information